Terms & Conditions
Before you proceed using the website, it is recommended to read the Terms and Conditions first. Upon access and/or use of Buff BBQ website, you confirm that you have already read and understood the Terms and Conditions which will be binding onto you regardless of all the modifications, revisions and updates of the site whenever introduced.
All the prices mentioned for each listed item are valued in UK Pound (£) subject to inclusion of VAT.
The price of the products is subject to change whenever Buff BBQ may deem necessary. However, you will pay the price that is listed at the time of your order placement.
Upon acceptance of your order, Buff BBQ will verify the amount you will pay. Any discrepancy in your order price is a remote possibility because Buff BBQ keeps the listed prices updated.
In certain scenarios when the correct price of product does not match with price mentioned on order, Buff BBQ is bound to inform you and you will have the option either to proceed anyway or cancel the order.
The payment processed via debit or credit card after order confirmation includes the total price of listed items plus any applicable additional charges such as delivery charges. This provides protection to Buff BBQ against any fraud involving card payments.
The order confirmation followed by acceptance will be communicated to your mentioned email address which serves as an electronic receipt created by Buff BBQ. The orders are then processed in line with scheduled delivery duration which is usually mentioned within the confirmation receipt but when there is no duration stated therein, 30 days is the standard time period within which the confirmed orders have to be delivered. In case of no confirmation email delivery, you are advised to reach out to Buff BBQ just to double check whether your order was accepted.
By making payments via your card, you confirm that all the information you entered into the website while purchasing products or services is correct and you own the credit / debit card you are using for purchase and your card has enough funds to cover your order amount. You authorize Buff BBQ to check the validity or authenticity of your credit /debit card and any other details whatsoever they need to before delivering your ordered purchases.
You can shop from Buff BBQ both online and over-the-telephone. We accept payments via MasterCard, Visa, Switch, Solo, Delta or Maestro.
Our payment system for online and over-the-telephone orders is completely safe and secure. For card payments, the amount is charged as soon as you place the order.
Buff BBQ makes sure the availability of all the products listed on the website across the mainland UK and with certain arrangements in place, for the customers in the Channel Islands, Isle of Wight, Isle of Man, the Republic of Ireland, and the Scottish Isles or Highlands.
However, the availability of all the products is subject to normal circumstances. In case of unavailability of any product you ordered for, Buff BBQ may include a “Substitute Product” with no prior notice when delivering your order. If there is no possibility of delivering ordered or “Substitute” product, Buff BBQ is liable to inform you immediately and issue you a full refund of your payment. It is the reserved right of Buff BBQ to opt not to supply you while exercising their discretion.
With operational footprints in most of mainland UK, Buff BBQ delivers to its destinations within England, Scotland and Wales. This also includes deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, BFPO (British Forces Post Office) addresses, Orkney, Shetland, and Scottish Isles. However, there may be extra charges along with extended duration for deliveries to destinations located in main Scotland.
Buff BBQ does not bear any responsibility for any extra delivery charges if incurred because we are legally bound to comply with conditions of external delivery contractor. By accepting the Terms and Conditions of Buff BBQ, you are legally bound to agree and accept any additional charges that are put in place for your postcode area. This should also imply that you are in agreement with not only Buff BBQ but also with our contracting partners for delivery. Any information about our external contractors should be sought on their respective sites.
All the duration (time and date) mentioned on our website for delivery should only be perceived as estimates and do not necessarily reflect the actual time period. Any orders placed on weekends (Saturdays, Sundays) and/or public holidays and received after 3 pm should be expected to be processed on the next working day. The Sunday deliveries of products weighing less than 30 kg are closed after 1 pm.
No delivery should be expected on public holidays. The orders placed on public holidays are scheduled to be processed on the next working day.
NOTE: We have 5 working days; Monday, Tuesday, Wednesday, Thursday, Friday.
By using the website, you confirm that Buff BBQ does not share any responsibility of delivery duration by accepting that the actual delivery time is defined and controlled by third party contractors. You should expect the delay in delivery when you enter inaccurate personal information. For avoiding delivery delays, you must enter complete address followed by correct postcode of the destination, working telephone number and email address. This will also be necessary when Buff BBQ has to inform you about any possible delivery issues.
In the wake of delivery problems, expect the processing of your order on next working day. Buff BBQ does not give any guarantee of delivery date and time.
WHEN THE DELIVERY ARRIVES
Whenever possible and if the delivery driver agrees, the items on a pallet will be off-loaded to the destination site or any near access point. Since Buff BBQ has to comply with contractual agreements signed into with delivery companies, you should not expect our control over any of the delivery personnel whether they will assist you with moving and handling of your items into houses, doorways, garages or outbuildings etc. It is advised that you must have the means of handling and disposing packaging materials adequately particularly when your shipments carry bulk quantities.
Delivery is considered completed once the product is arrived at mentioned address. Though the signatures are proof of delivery but it is entirely up to third party contractors how they define and decide the proof of confirmation. There is no requirement of seeking recipient’s permission for leaving the products at mentioned address until and unless the recipient has explicitly mentioned that “products should not be delivered in their absence” or when the delivery company requires the recipient’s signature for confirmation. Only the adults (18 years or more) are authorized to sign the delivery receipts. Buff BBQ will no longer hold any responsibility whatsoever once you, your agent or any other intended recipient receive the products. Any damage caused thereafter will be your own responsibility.
When the destination of delivery is an office or commercial place such as hotels, ships, hospitals, airports and other similar territories, only the persons authorized by their respective organizations will be asked for signed into the delivery confirmation receipts.
In case of delivery refusal at the mentioned address and/or reschedule request for another date, you will have to bear the charges of second delivery because the first delivery charges were already satisfied as soon as the transaction was complete. The recipients are responsible to make sure that they sign up for the right number of packages matching with carrier’s delivery consignment note. In case of shortages, they must be mentioned in consignment note. It is your responsibility to inform Buff BBQ about shortages within 10 days of delivery. It is also recommended that you must check the content before receiving and signing the delivery note. It will help you to avoid receiving any damaged boxes.
CANCELLATIONS AND RETURNS
It is the sheer determination of Buff BBQ to make sure that our customer service is unmatched. We will go to any length to resolve your issues if any issue is emerged. If your issue goes unnoticed, or you just need to change or cancel your order, you must write at info@BuffBBQ or simply dial 0333 050 8939. The duration of cancelling your order lasts for 14 days since the day you received your products. Before the shipment of your order, you can cancel your order via telephone. You may be asked to provide further information for confirming the cancelation of your order. If you want to cancel your order, this Model Withdrawal Form is for you. Give it a try.
If your request for cancelling the order is received AFTER the products are packed and shipped for delivery by the delivery personnel, you will be liable to pay for return delivery costs. Therefore, it is advised that you must check the status of your order before placing cancellation request. Check out Returns below. Our delivery personnel collect the shipments as early as 10 am just to make sure that next working day delivery promise is met.
The below information is of use for those thinking to request or arranging the product return. Give it a careful read.
Within 14 days of your purchase of a product, you can request the return of any delivered product for whatsoever reasons including “you simply changed your mind”. For requesting return, you have to email Buff BBQ or post within 14 days after you received your product. To make it simple, we have put Model Withdrawal Form here. Your responsibility is not confined just to returning the goods. You have to provide the reason for the return of the product as well as bear the costs of return deliveries. However, this is subject to exceptions including damages (only if Buff BBQ was informed about it on the day of delivery) and a manufacturer defect. The products that you wish to return must be sent back within 14 days after you inform the reason of the return. The returned products will be accepted only as long as they are unopened and in their original packaging. In the wake of returns; if Buff BBQ finds it necessary to evaluate the quality or to repackage the product for reselling, you may have to bear the costs for any such steps. It is also imperative that the returned goods are unused and in a resalable condition. Before deciding for product return, you are advised not to use them.
You may be asked to provide photographic evidence of illustrating that the product you are returning is in good condition. However, this is entirely our discretion to demand so. Any electronic file that further validates your case must be sent to Buff BBQ. The printed files are also accepted as evidence.
After you submit your request of return, Buff BBQ will collect back the products from you. You will be issued full refund and any additional delivery charges may be exempted for you if:
- You received the wrong product delivered (including an unapproved Substitute Product) or the description does not match the product;
- You received a damaged or faulty product about what you had informed Buff BBQ within 14 days. Either the products/affected items will be replaced or you can proceed with “Cancel the Order” and get the full refund.
If you have received a defective or unapproved Substitute product, you will be exempted from paying any return delivery charges. In case of damaged products, you must write a note on carrier’s delivery consignment wherever possible and also notify Buff BBQ on the delivery date.
Any products requested for return or cancellation are found altered with any chemical or paints or customized as your own including full assembly will be rejected and no such requests will be entertained. It is your responsibility to make sure that the products you wish to return are kept in good and original condition. If you received flat packed products, you must return them as they were delivered. This includes completely disassembled products which must be returned as they were on delivery time. However, it is advised that any further damage which is possible during transit must be avoided by ensuring the well-packaged returned products. Though all the featured sizes and measurements are described in approximation but Buff BBQ reserves the right to make sure their accuracy. You may receive reduced refund on returned products that cannot be resold either due to a new damage caused or the poor condition. Your reason of “you simply changed your mind” will not be acceptable for those returned products that have been either rebuilt or reassembled.
The processing of refunds will be completed within 14 days after we receive the notification of your withdrawal request and the goods are received in unused and resalable condition. You will not be able to get the refund for non-standard delivery charges whenever applicable (e.g. am or Saturday delivery). In case of currency exchange matters, you will receive your refund money only in £GBP at the exchange rate of the day. We are not responsible for any loss/gain you may incur due to fluctuation in exchange rates between the time of purchase and time of receiving the refund.
Under these Terms and Conditions, Buff BBQ reserves the rights to allocate, transfer, novate or subcontract any of all of their rights and responsibilities on whenever basis.
Nothing bars Buff BBQ to change these Terms and Conditions from time to time. We can introduce a new version of our website which will succeed our rights over users. You are advised to keep checking our Terms and Conditions on the regular basis.
Upon declaration of any provision of terms of these Terms and Conditions illegal, invalid or unenforceable for whatsoever reason, they will be considered deleted and divisible from other clauses or provisions of Terms and Conditions. The English Law governs these Terms and Conditions and your access/use of this website and by your use of this website, you submit to the non-exclusive jurisdiction of the English court. For payment legal requirements, no party (you and Buff BBQ) can be held responsible in case of failure to fulfil obligations due to reasons that are not in reasonable control. Any delay or failure by either party enforcing an obligation or exercising a right under these Terms and Conditions does not provide the waiver for the obligation or right.
Under these Terms and Conditions, no rights on any person or party (other than you and/or Buff BBQ) are conferred upon pursuant to the Contracts (Rights of Third Parties) Act 1999.
All the notices should be sent:
- To the Buff BBQ via email at,
- To you, at either the email or postal address you provide during any ordering process. As soon as an email is received in full by 5 pm (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting, notices shall be considered delivered.
MODIFICATIONS TO WEBSITE
It is the legal right of Buff BBQ to introduce any changes/corrections, alterations, suspensions, or discontinuation of any aspect of the website or the content or the services available through the website including your access to it. Unless it is stated explicitly to contradict, these Terms and Conditions shall regulate any new features including new content.
Despite the attempts to ensure the accuracy of the website content, any typographical errors or inaccuracies are not ruled out.
These Terms and Conditions are in force and all the Terms and Conditions regulating use and/or sale of products associated with previous versions of the website are no longer valid.
NATURE OF THE WEBSITE
You can navigate and Order garden, home, cooking and leisure products (the “Products”) from the Buff BBQ website. Every product has a detailed description with accurate information therein.
This website can and should be used only by those individuals who can perform legally binding contracts under applicable law. It is obligatory that the user of this website (you) is an adult (+18 years) for purchasing the products and is legally authorized to use payment methods acceptable to Buff BBQ. If this is not you, you are advised not to use the website.
For any product you purchase from Buff BBQ, it is promised:
- Buff BBQ is legally authorized to sell the Product to you;
- The Product quality matches the description laid out in Buff BBQ website; and
- The quality of the Product will be satisfactory. It is also our promise that you receive our services with reasonable skill and care. For the Delivery, Buff BBQ does not accept any responsibility for any delay or inability to perform the obligations to you when there is no reasonable control owing to circumstances over such delay. Buff BBQ exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), the website or any information or service provided through the website. While meeting the liability requirements whatsoever that Buff BBQ owes you, this will be confined to compensation amount paid for the Product concerned. This limit excludes any liability of Buff BBQ in case of death or personal injury resulting from their negligence or for their fraudulent misrepresentation. However, these limitations and exclusions provided in this clause are unaffected by your non-excludable statutory rights and only apply to the extent permissible by applicable law.
It will be your responsibility to make sure that the confidentiality of your username, email verification, and password that is provided to you or you select it for the use of the website is protected. You are bound not to share any of this information with any third person/party. In case of any unauthorized access or breach or your account data, you must inform Buff BBQ immediately with all the details and evidences.
AVAILABILITY OF THE WEBSITE
Buff BBQ will take every step to make sure that our website is available and accessible for the users without interruptions. However, we do not bear any responsibility for any sudden interruption for whatsoever reason.
Any interference by the user to the functionality of the website is strongly cautioned. This also includes attempts of circumvention of security, tampering, hacking or disruption of any computer system, server, router, or any other connected device which are illegal and will have legal consequences. We will make sure that the information provided in our website is accurate. However, the users are solely responsible for using any information from the website.
Buff BBQ does not accept any responsibility for any consequential, indirect loss, damage or special or punitive damages, or costs, or for any data/profit/revenue/business contracts (direct or indirect) loss even if they have been explicitly warned about. If you incur loss or damages by the use of any content/information contained within the website except of those resulting from purchase of Products (which are subject to exclusion clauses and limitations of liabilities stated in these Terms and Conditions), Buff BBQ will not accept any claims for such damages until and unless we are proven negligent either due to error, omission, inaccuracy, or any other reason or any action on the part of the Buff BBQ or their employees, agents, or any other person or entity.
You must ensure compatibility of your computer system for the use of this website and in so doing; you are responsible to make sure that the technical specifications of your system meets all the requirements for the website access. You acknowledge that Buff BBQ does not hold any responsibility for any viruses/infection/code for hacking if found attached with files downloaded from our website. You must install safety safeguards and antivirus to keep a check on date safety and avoiding any potential damage/theft.